To purchase outright QB Pro with 1 year payroll service it is now $800 compared to $250 that I paid for the past several years. If you stop paying, you loose it completely and can't even use QB anymore! You own NOTHING! POOF! QB gone and never to be used again without annual fee! They try to make it sound good, like you get unlimited support and backup, but I never even need that, plus they are not the best support, so why pay for something I do not need. AND YOU DO NOT OWN YOUR SOFTWARE OR LICENSE! And the scam is that you have to keep paying the exorbitant rate annually if you want to keep using QB. Now I just found out that Intuit is only selling QB Pro PLUS w/ payroll for about $500. This is for the newest version of QB Pro with Enhanced Payroll Subscription for 1 year, for which I own the QB software. Just found out that my annual QB upgrade and enhanced payroll has went up over 300%! I usually purchase annually for $250. I've always known that QB support was lacking, but this was really bad.ĭo I downgrade and reinstall 2019? Currently, the software is unusable and I have work to get done. I've used QB for years and it has just worked and if I have a question, I Google it. No, I wasn't interested in QB 2021 and no, I wasn't interested in a subscription service. Once I spoke to the CSR, their flip chart instructed them to plug two different products while not addressing the issue or acknowledging an issue may exist. I then had to call the sales line and speak with sales because any other phone menu item wanted you to end the call or it would end the call for you if you chose something other than sales. However, there was no phone number listed after being instructed to call. The chat opened, I entered my information, and then after submitting nothing happened and it said there was a problem with chat and to call. The reason I needed to call was because the website said to go to chat within the desktop application under help. I wish to get this refunded or do a charge back because there is clearly a larger issue that started a few weeks ago. I am trying to sign in to QB desktop to be able to accept QB record QB payments and to send quotes/invoices.īecause my initial phone call to QB was so terrible and useless (they sent an article of how to reset my password), I thought perhaps it was an issue with 2019 so I purchased QB plus 2021 and I can't event open my file because I can't activate that version of QB. I'm not trying to activate those services. Take care you're trying to activate services (such as DD, VMP, or WC), The Community will always have your back if you have additional concerns. Visit our QuickBooks Help Article page for more insights about running your business in your software.
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